FREE LIFETIME TECHNICAL SUPPORT
If you should ever need tech support or warranty
service please contact our Customer Service Team by phone at 877-711-1777,
between 8:00 AM and 4:00 PM Pacific Time (UTC-7), or, when outside the
Continental USA, including Alaska & Hawaii, 001-971-501-2300 between 3 PM
and 11 PM UTC, Monday through Friday, by email at Support@zTecpc.com,
or Online by clicking the Help icon.
WARRANTS YOUR zT Branded LAPTOP, DESKTOP or SERVER, AGAINST DEFECTS IN
MATERIALS AND WORKMANSHIP FOR A PERIOD OF ONE (1) YEAR FROM THE ORIGINAL SHIP
DATE. PROVIDED YOU RETURN IT DURING THE WARRANTY PERIOD zTecpc WILL, AT
ITS OPTION, REPAIR or REPLACE DEFECTIVE PARTS FOR 1-YEAR FROM THE ORIGINAL SHIP
zTecpc offers extended service plans for an
additional charge. Extended service plans may be purchased separately within 30
calendar days of ship date. An extension of accidental damage protection is NOT
zTecpc offers a display
warranty, for an additional charge, independent from the manufacturer’s
standard warranty. Display warranties may only be claimed through zTecpc.
Pixel defects are
defined as lit or stuck sub-pixels, or a pixel that will not light up, within
the viewable area of the display. zTecpc will carefully check
for pixel defects prior to dispatching the product to the End User. If the End
User discovers a pixel defect during the warranty period, the End User is
entitled to make a claim with zTecpc. zTecpc will,
at its discretion, choose either to replace the display panel and/or its
relevant components, or replace the system in its entirety.
The zTecpc display
warranty may be claimed in combination with the terms of the standard warranty
(including 2-way free domestic ground shipping).
may only be claimed through zTecpc.
OBTAIN WARRANTY SERVICE YOU MUST OBTAIN A RETURN MATERIAL AUTHORIZATION (RMA)
NUMBER PRIOR TO SHIPPING YOUR DEFECTIVE zT Branded LAPTOP. RMA NUMBERS
CAN BE OBTAINED BY CALLING zTecpc at 877-711-1777 USA & Canada or
001-971-501-2300 International, by email at Support@zTecpc.com,
or Online by clicking the Help icon.
will pay Ground Shipping BOTH WAYS for any proper warranty claim for 1 year
from the original ship date if shipping to and from a physical address (no PO
Boxes or APO/FPO addresses) in the Continental United States of America. For Alaska,
Hawaii, APO/FPO, Puerto Rico, and USA Possessions & Territory addresses you
will pay the shipping and insurance both ways.
RMA NUMBER MUST APPEAR PLAINLY ON THE OUTSIDE OF THE SHIPPING PACKAGING. TO
EACH PRODUCT RETURNED FOR WARRANTY SERVICE, PLEASE ATTACH YOUR NAME, ADDRESS,
TELEPHONE NUMBER, RMA NUMBER, AND A DETAILED LIST OF THE MALFUNCTIONS THAT HAVE
LED TO YOUR DISSATISFACTION AND WHEN THEY OCCUR. You must ship the products to zTecpc
in their original packaging and insure the shipment or accept the risk of loss
or damage during shipment.
zTecpc OWNS ALL PARTS REMOVED FROM REPAIRED PRODUCTS. zTecpc
USES NEW AND RECONDITIONED PARTS MADE BY VARIOUS MANUFACTURERS IN PERFORMING
WARRANTY REPAIRS AND BUILDING REPLACEMENT PRODUCTS. IF zTecpc REPAIRS OR
REPLACES A PRODUCT, ITS WARRANTY TERM IS NOT EXTENDED. THIS WARRANTY APPLIES
ONLY TO HARDWARE PRODUCTS MANUFACTURED BY or FOR zTecpc THAT CAN BE
IDENTIFIED BY THE zTecpc TRADEMARK, TRADE NAME, OR LOGO AFFIXED TO THEM.
CANNOT RESTORE YOUR zT Branded LAPTOP TO WORKING ORDER zTecpc
will offer a cash payment or exchange value for the fair market value of your
laptop just prior to its failure.
PROVIDES NO WARRANTY WHATSOEVER FOR ANY SOFTWARE PROVIDED WITH ITS PRODUCTS;
SUCH SOFTWARE IS WARRANTED SEPARATELY BY THEIR MANUFACTURERS
This warranty does not cover COMPONENTS OF THE SYSTEM THAT DO NOT MEET zTecpc's
DEFINITION OF DEFECTIVE INCLUDING, BUT NOT LIMITED TO, LCD PANELS WITH LESS
THAN FOUR (4) DEFECTIVE PIXELS, unless the No Defective Pixel guarantee is
purchased (If the LCD screen is scuffed or scratched the defective pixel
warranty on the LCD screen is void), AC Adapters and Batteries other than the
original primary AC Adapter and Battery provided with the laptop (The original
primary AC Adapter and Battery are only covered for SIX MONTHS from the date of
purchase), normal wear and tear and any cosmetic damage to a Product that does
not affect digital functionality, damage due to external causes, including
accident, abuse, misuse, problems with electrical power, damage caused by
improperly packaging the warranted Product before being shipped in for repair,
servicing not authorized by zTecpc, usage not in accordance with product
instructions, failure to perform required preventive maintenance, and problems
caused by use of parts and components not supplied by zTecpc. THIS
WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN MODIFIED WITHOUT THE WRITTEN
PERMISSION OF zTecpc, or IF ANY zTecpc SERIAL NUMBER HAS BEEN
REMOVED OR DEFACED.
WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS,
WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED zTecpc SPECIFICALLY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO zTecpc DEALER,
AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR
ADDITION TO THIS WARRANTY. zTecpc IS NOT RESPONSIBLE FOR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR
UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS,
DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY
COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN
OR USED WITH zTecpc PRODUCTS.
NOTE: Before you ship the product(s) to zTecpc, back up your data
Locally, or to a reliable Online storage. **zTecpc will not be responsible
for any lost data for any reason.** Remove
any removable media, such as USB drives, diskettes, CDs, or PC Cards. If you
have any questions, call zTecpc for technical assistance.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION of incidental or
consequential damages or exclusions of implied warranties, so the above
limitations or exclusions may not apply to you. This warranty gives you
specific rights, and you may also have other rights that vary from state to state.
IF FOR ANY REASON WHATSOEVER YOU
SHOULD FAIL TO BE SATISFIED WITH YOUR zTecpc PRODUCT,
YOU MAY RETURN IT WITHIN 30 CALENDAR DAYS OF ITS ORIGINAL SHIP DATE. IF IT WAS
ORIGINALLY SHIPPED UNDER THE FREE SHIPPING PROMOTION A $25 DEDUCTION WILL BE
MADE FROM YOUR REFUND, AND THE COST OF LASER TATTOOS, WRAPS, PAINT, PAINT
PROTECTION FILM, REPLACING MISSING OR DAMAGED ITEMS, INCLUDING SHIPPING
MATERIALS, AND EXPEDITED SHIPPING WILL NOT BE REFUNDED. To return products, you must, within 21
calendar days of your original ship date, call zTecpc’s Sales Department
toll-free at 1-877-711-1777 to request a Return Merchandise Authorization
Number, which must appear on all communications about the Returned Product, and
on the outside of the shipping packaging. You must ship the products to zTecpc
in their original packaging, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment. If you have Activated Microsoft Windows or
Microsoft Office, it will not be accepted for refund or credit. Returned products including the original
packaging must be in as-new condition, and all the manuals, USB drives, disks,
power cables, and other items included with a product must be returned with it.
zTecpc will not refund shipping/handling and insurance costs. Customer
must use whatever means is necessary to ensure that the product is returned to
and received by zTecpc within 30 Calendar Days of the Date of SHIPPING
(original ship date).
warranty is only good in the United States of America. Repairs are only
done at the USA zTecpc Repair Center (see Contact US).
In the unlikely event that you would have to return your computer for warranty
repairs when outside the USA, you would pay for the shipping/handling and
insurance to and from the Repair Center.
warranty policy shall be governed by and construed in accordance with the laws
of the State of Oregon. Any litigation under this agreement shall be resolved in
the trial courts of Washington County, Oregon, which shall have exclusive
jurisdiction on this matter.