1. Definition of Terms
As used in this warranty policy, Product or Merchandise means
any hardware manufactured for or by NewDream, Inc. dba zTecpc, herein known as zTecpc, that is purchased directly from zTecpc.com.
The Manufacturer is AsusTeK
Computer Inc USA, herein known as Asus, bearing the Asus trademark,
trade name, or logo.
Integrator is zTecpc
An End User is the
ultimate consumer of the Product or Merchandise and constitutes anyone who owns
and uses an ASUS Product.
2. Asus Warranty
The standard ASUS parts and labor warranty is
covered for a period of 1 to 2 years, depending on model, from the date of
shipment of merchandise and may be claimed through either Asus or zTecpc.
Any upgraded or changed components installed by zTecpc will match the
manufacturer's warranty period. Any upgraded or changed components installed by
zTecpc will NOT void the manufacturer's warranty. However, warranty claims
for parts installed by zTecpc must be claimed from zTecpc. Faults that have been determined to be caused
by a manufacturer installed core component, such as but not limited to the VGA
card, motherboard, original CPU, speakers, hinges, original display panel, etc,
may still be claimed under the manufacturer's warranty through the manufacturer
without zTecpc acting as the intermediary party.
Below is information on the core Asus
Asus Factory Warranty-Laptops
Third party software is warranted separately
by their respective manufacturers.
4. Asus 360 ADP
Accidental Damage Protection
For certain products, Asus includes 1 year of
accidental damage protection, marketed as “Asus 360 ADP” by Asus. Product registration
through Asus within 30 days of your ship date is required. Accidental
damage is defined as damage to the merchandise caused by misuse, including but
not limited to, drops of either the computer itself, or something is dropped
onto the computer, or liquid spill damage. One (1) accidental damage claim may
be made for the life of the product. An extension of accidental damage
protection is NOT offered. One (1) accidental damage claim may be made per year of
validity period. Below is the registration link for Asus 360 ADP accidental
Asus 360 ADP Accidental Damage Protection
Accidental damage protection is offered
through the U.S. division of Asus and is NOT valid through Asus in other
regions. End Users located outside of the U.S. may claim accidental damage
through zTecpc and pay for shipping both ways.
5. Extended Service
zTecpc offers extended service plans for an
additional charge. Extended service plans are covered by both Asus and zTecpc.
Extended service plans may be purchased separately within 90 calendar days of your
Consumables, such as but not limited to, the
lithium ion battery or AC power adapter provided with the Product, are covered
for a period of 1 Year from date of invoice. The Warranty for Consumables is
separate from the main Product Warranty and cannot be extended.
7. Asus Global
For certain products, Asus includes a standard
1-Year global warranty that is valid worldwide wherever a similar product is
supported. Manufacturer’s warranty support for the Asus global warranty will be
limited to the manufacturer installed core components such as but not limited
to the VGA card, motherboard, original CPU, speakers, hinges, original display
panel, power jack, etc. Any issues with upgraded or changed components
installed by zTecpc must be claimed through zTecpc.
Below is a list of countries where the Asus
global warranty is valid:
Asus Global Warranty Countries List
8. zTecpc Display
For an additional charge zTecpc offers
a display warranty independent from the manufacturer’s standard warranty.
Display warranties may only be claimed with zTecpc.
are defined as lit or stuck sub-pixels, or a pixel that will not light up,
within the viewable area of the display. zTecpc will
carefully check for pixel defects prior to dispatching the product to the End
User. If the End User discovers a pixel defect during the warranty period, the End
User is entitled to make a claim with zTecpc. zTecpc will, at its discretion, choose
either to replace the display panel and/or its relevant components, or replace
the system in its entirety.
The zTecpc display warranty may be claimed
in combination with the terms of the standard warranty (2-way free domestic
9. Warranty Claim
the end user delivers the defective product to zTecpc by
the expiration of the limited warranty period, the standard warranty claim
Contacting the manufacturer by phone or email; or zTecpc by
email or phone for initial remote troubleshooting, which may involve, but is
not limited to, performing basic troubleshooting steps with a live support
agent, your illustration of the issue through a submitted or linked to video.
live remote access or control by support agent to end user’s system through a
support application/utility with end user’s written or verbal authorization.
2) After all remote troubleshooting steps and procedures have been exhausted, the end user may be asked to send the product to the manufacturer or zTecpc for diagnosis. A Return Merchandise Authorization (RMA) number must be assigned prior to shipping your defective product. Once assigned, the RMA number is valid for a period of 10 business days and must be returned to zTecpc within the validity period. zTecpc or the manufacturer will provide complimentary two-way ground shipping through UPS Ground or equivalent for Continental U.S. based End Users, thereby excluding Alaska, Hawaii, Puerto Rico, U.S. possessions and territories, and military address users. An expedited return shipping method may be chosen for an additional charge. End Users located in Alaska, Hawaii, Puerto Rico, U.S. possessions and territories, and military addresses may ship the product to the manufacturer or zTecpc at their cost or purchase a shipping label from zTecpc. If the problem has been pinpointed to a certain component (through remote troubleshooting), and zTecpc and End User deem it sufficiently safe for the end user to perform their own work, the End User will be given an option for a self-repair via core exchange (exchange of working parts for non-working/DOA parts). Core exchanges require a deposit equal to the value of the replacement components in the form of a credit card authorization, refundable PayPal or Amazon payment, or equivalent.
3) At our discretion, zTecpc and/or the manufacturer, will repair or replace the faulty component; or replace the entire product. zTecpc will have no liability for loss or recovery of data or programs. End Users should backup their data or request zTecpc to attempt data recovery prior to shipping the product to zTecpc.
10. Lifetime Free Technical Support
zTecpc will provide technical advice and assistance to the End User for the product by email, live chat, or phone for as long as an End User continues to possess the product. Third party software and peripherals are not covered by this Lifetime Free Technical Support.
11. Limited Warranty Obligations are Limited to the Terms Set Forth Below:
The warranty and remedies set forth above are exclusive and in lieu of all others, whether oral or written, express, or implied. zTecpc specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. No agent or employee is authorized to make any modification, extension, or addition to this warranty.
zTecpc is not responsible for special, incidental, or consequential damages resulting from any breach of warranty, or under and other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with products sold or manufactured by zTecpc.
Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
12. Governing Law
This limited warranty policy shall be governed by and construed in accordance with the laws of the State of Oregon. Any litigation under this agreement shall be resolved in the trial courts of Washington County, Oregon, which shall have exclusive jurisdiction on this matter.
zTecpc is a subsidiary of NewDream, Inc. zTecpc (NewDream, Inc.) is an Authorized Service Provider (ASP) for HP, Lenovo, Dell and ASUS and an Authorized MSI Build to Order (BTO) System Integrator.
Any upgraded or changed components installed by zTecpc will match the manufacturer's warranty period. Any upgraded or changed components installed by zTecpc will NOT void the manufacturer's warranty. However, warranty claims for parts installed by zTecpc must be claimed from zTecpc. Faults that have been determined to be caused by a manufacturer installed core component, such as but not limited to the VGA card, motherboard, original CPU, speakers, hinges, original display panel, etc, may still be claimed under the manufacturer's warranty through the manufacturer without zTecpc acting as the intermediary party.